Refund Policy

At GlowTechCosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund policy. Please read the details of our policy below.

Return Conditions

  • Return Period: You have 30 days from the delivery date to return your cosmetic device.

  • Condition of the Product: The cosmetic device must be in its original condition. It must be undamaged, clean, and free from any visible signs of use. We do not accept returns for devices that have been used or washed, unless there is a manufacturing defect.

  • Packaging: The product must be returned in its original packaging, including any accessories or instructions that came with it.

Return Process

  • Contact Us: Email our customer service at [support@glowtechcosmetics.com], or reach out via our online return portal on the website. Please include your order number and the reason for the return.

  • Return Label: Once your return request is approved, we will send you a return label. Use this label to return the cosmetic device free of charge.

  • Shipping: Return the device within 14 days after receiving the return label. We recommend keeping the shipping receipt until we have processed your return.

Refunds

  • Processing Time: Once we receive and inspect the returned device, we will send you a confirmation email. Your refund will be processed within 5 to 7 business days after this confirmation.

  • Refund Method: The refund will be issued via the original payment method used during purchase.

  • Shipping Costs: The shipping costs for the original order will not be refunded unless the return is due to a manufacturing defect.

Exceptions

  • Damaged or Defective Products: If your cosmetic device is damaged or defective upon delivery, please contact us immediately. We will replace the product free of charge or refund the full purchase amount.

  • Gifts: If the device was purchased as a gift, we will issue a gift card for the return amount once the product has been returned.

Contact

For questions about our return and refund policy, please feel free to contact our customer service at support@glowtechcosmetics.com.